Introduction
Replysys (operated by Pixels Digital Solutions) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: Name, email address, phone number, company name, billing address
- Payment Information: Credit card details, billing address, transaction history
- Communication Data: Messages, support tickets, feedback, and inquiries you send us
- Customer Data: Contact lists, customer information you upload for messaging campaigns
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent, click patterns, search queries
- Cookies: Session cookies, preference cookies, tracking cookies
- Analytics: Google Analytics and similar tools for website performance
1.3 Information from Third Parties
- Payment processors and financial institutions
- WhatsApp and Meta platforms (for API integration)
- Authentication services and SSO providers
2. How We Use Your Information
We use collected information for:
- Providing and maintaining our services
- Processing payments and billing
- Sending transactional communications (confirmations, updates)
- Customer support and troubleshooting
- Improving and optimizing our platform
- Marketing and promotional communications (with consent)
- Legal compliance and fraud prevention
- Analytics and usage monitoring
3. Data Sharing & Disclosure
We do not sell your personal information. However, we may share data with:
- Service Providers: Payment processors, hosting providers, email services
- Legal Authorities: When required by law or to protect our rights
- Business Partners: In case of merger, acquisition, or bankruptcy
- WhatsApp/Meta: For API integration and message delivery
- Analytics Providers: For usage tracking and improvement
4. Data Security
We implement comprehensive security measures to protect your data:
- 256-bit SSL Encryption: All data in transit is encrypted
- Database Encryption: Sensitive data is encrypted at rest
- Access Controls: Role-based access to sensitive information
- Regular Audits: Security assessments and penetration testing
- Compliance: GDPR, ISO 27001, and industry standards
- Monitoring: Continuous monitoring for suspicious activities
5. Data Retention
We retain data for as long as necessary to provide services:
- Account Data: Retained while account is active, deleted 30 days after cancellation
- Message Data: Retained for 90 days for compliance and troubleshooting
- Payment Data: Retained for 7 years for tax and legal compliance
- Analytics Data: Aggregated data retained indefinitely
6. Your Rights & Choices
You have the following rights regarding your data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request data deletion (subject to legal requirements)
- Portability: Receive data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request limitation of data processing
7. Cookies & Tracking
We use cookies to enhance your experience. You can control cookie settings through your browser:
- Essential Cookies: Required for platform functionality
- Performance Cookies: Analytics and optimization
- Marketing Cookies: Personalized advertising (optional)
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.
9. GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR):
- Legal basis for data processing is explicitly stated
- Data processor agreements are in place with all vendors
- Data breach notification within 72 hours
- Data Protection Impact Assessments (DPIA) conducted
10. CCPA Compliance (California Users)
For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to:
- Know what personal information is collected
- Know whether your personal information is sold or disclosed
- Say no to the sale or sharing of your personal information
- Access your personal information
- Request deletion of your personal information
11. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children. If we learn that we have collected data from a child under 13, we will promptly delete it.
12. International Data Transfers
If you are located outside India, your information may be transferred to, and stored in, India. By using our services, you consent to such transfer and storage.
13. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of changes.
14. Contact Us
For privacy-related questions, data requests, or concerns:
- Email: privacy@pixelswhatsapp.com
- Support: support@pixelswhatsapp.com
- Phone: +91 98765 43210
- Address: Bangalore, India
15. Data Protection Officer
For EU/GDPR-related queries, you can contact our Data Protection Officer:
Email: dpo@pixelswhatsapp.com