Refunds & Cancellations

Last Updated: January 2026

Policy Overview

At Replysys (operated by Pixels Digital Solutions), we want you to be completely satisfied with your subscription. If you're not happy with our service, we offer a straightforward refund and cancellation policy that protects your interests.

30-Day Money-Back Guarantee

100% Refund: If you're not satisfied within 30 days of purchase, we'll refund your entire payment.
No Questions Asked: You don't need to provide a detailed reason for requesting a refund.
Full Feature Access: You get complete access to all features during the trial period.
Easy Process: Simply contact our support team with your request.

Refund Eligibility

✅ Eligible for Refund:

• You're within 30 days of your purchase date
• You have an active subscription with us
• You've submitted the refund request in writing
• Your account is in good standing (no violations)

❌ Not Eligible for Refund:

• Request made after 30 days from purchase
• Refund already processed for this billing cycle
• Account used in violation of Terms & Conditions
• Spam, harassment, or fraudulent activities detected
• Service abuse or excessive resource usage

Refund Process & Timeline

Submit Refund Request

Email support@replysys.com with "Refund Request" as the subject line, including your account details.

Verification (1-2 Business Days)

Our team verifies your eligibility and checks the refund policy criteria.

Approval & Processing (1-2 Business Days)

Once approved, we initiate the refund to your original payment method.

Refund Received (3-7 Business Days)

Refund appears in your account. Timeline depends on your bank/payment provider.

Total Processing Time: 5-11 business days from submission to receiving the refund in your account.

Subscription Cancellation

Cancel Anytime

You can cancel your subscription at any time through your dashboard settings or by contacting us. There are no long-term contracts or hidden cancellation fees.

Cancellation Options:

1. Self-Service Cancellation (Recommended)

Via your account dashboard:

Log in to your Replysys account
Go to Settings → Subscription
Click "Cancel Subscription"
Choose cancellation reason (optional)
Confirm cancellation

2. Manual Cancellation

Email support@replysys.com with "Cancel Subscription" as subject line. Include your account email and confirmation that you want to cancel.

What Happens When You Cancel?

Immediate Effect: Your subscription is canceled immediately upon confirmation.

Data Access: You retain access to your account until the end of your current billing cycle.

No Refund: If you cancel mid-cycle, no partial refunds are issued (unless within 30-day guarantee).

Data Export: You can export your data before cancellation. After 30 days, your account is deleted.

Reactivation: You can reactivate your account anytime by subscribing again.

💡 Alternative: Plan Downgrade

Don't want to cancel completely? Consider downgrading to a lower-tier plan instead:

• Pro Plan → Starter Plan: Save costs while keeping your data
• Flexible Change: Downgrade anytime during your billing cycle
• Pro-rata Credit: Unused portion is credited to your account
• Easy Upgrade: Upgrade back to Pro anytime

Contact support@replysys.com to discuss downgrading options tailored to your needs.

How to Request a Refund

Send an email to:

support@replysys.com

Include in your email:

✓ Your account email address
✓ Your full name
✓ Purchase date and amount
✓ Brief reason for refund request (optional)

Example Subject Line: "Refund Request - [Your Account Email]"

Special Cases & Exceptions

Technical Issues

If you experience technical issues preventing service use, we'll work with you to resolve them. Refund eligibility may be extended beyond 30 days if we cannot resolve your issue.

Billing Errors

If you were double-charged or charged incorrectly, we'll issue a full refund immediately upon verification.

Service Unavailability

Extended service outages (>24 hours) may make you eligible for a pro-rata refund or credit, even outside the 30-day window.

Have Questions?

Our support team is here to help. Reach out with any questions about refunds or cancellations:

📧 Email: support@replysys.com

📞 Phone: +91 9999 999 999

💬 Response Time: Within 24 hours