Customers call for account status, transactions, loan updates. Manual support drains resources.
💔 Support Cost: ₹200-500/customer/year
Loan applications stuck in manual review. No proactive communication about application status.
⏱️ Approval Time: 10-15 days
Back-and-forth for document submission. Missing docs cause delays and lost deals.
📉 Conversion Rate: 40-50%
Limited audit trail. Customer disputes over communication create compliance issues.
⚠️ Dispute Rate: 5-10%
24/7 WhatsApp support for account queries, transaction info, balance checks, and general support.
70% Support Call Reduction
instant WhatsApp responses
₹50-100 Cost/Customer Saved
annually
95% Satisfaction Rate
instant service
💜 Cost Savings: ₹50-100L/year
Real-time notifications on application status, document received, verification complete, approval, and disbursal.
+35% Conversion Rate
from 40-50% to 60-70%
3-5 Days Faster Approval
via instant communication
₹10-30L Additional Loan Volume
monthly
💜 ROI: 800%
Collect all documents securely via WhatsApp with encrypted storage and audit trails for compliance.
50% Faster Document Collection
no back-and-forth
90% Document Completion Rate
vs 60% currently
100% Compliant Audit Trail
for RBI/regulatory
💜 Compliance Score: +25%
Smart reminders 15, 7, 1 day before payment due with automatic late fee calculations.
+40% On-Time Payment Rate
from 60% to 85-90%
₹20-50L EMI Collection Boost
monthly
50% NPA Reduction
proactive reminders
💜 Revenue Impact: ₹50-150L/month
Support Cost Savings
₹50-100L
annually
Additional Loan Volume
₹10-30L
monthly
EMI Collection Boost
₹20-50L
monthly
NPA Reduction
50%
write-offs saved
₹1-3Cr+
Additional revenue + cost savings per year
For NBFC/Bank with 10,000+ customers