25-30% of bookings cancelled last minute. No system to track at-risk bookings or send retention offers.
💔 Revenue Loss: ₹30-100L per month
Travelers don't get timely itineraries, documents, check-in info. Leads to confusion and complaints.
😞 Satisfaction Score: 60-70%
Can't recommend add-ons, activities, travel insurance. Miss additional revenue per booking.
📉 Avg AOV: Low potential
One-time customers don't come back. No personalized follow-up or recommendations after trip.
⚠️ Repeat Rate: 10-15%
Instant booking confirmation, pre-travel reminders, itinerary delivery, check-in instructions, and post-trip follow-up.
+40% Cancellation Reduction
from 25-30% to 15-20%
₹30-100L Monthly Revenue Saved
from cancellation reduction
95% Satisfaction Score
timely communication
💚 ROI: 700%
Recommend activities, travel insurance, visa assistance, airport transfers based on destination and booking type.
+50% AOV Increase
from additional services
₹5-15L Additional Revenue
monthly
30% Conversion on Upsells
vs 5-10% email
💚 Revenue Increase: ₹10-30L/month
Send trip memories, collect reviews, suggest next vacation spots, loyalty rewards, and referral bonuses.
+50% Repeat Booking Rate
from 10-15% to 25-30%
+60% 5-Star Reviews
improve reputation
₹10-25L Repeat Revenue
monthly
💚 Lifetime Value: +200%
24/7 WhatsApp support during travels. Instant help for emergencies, itinerary changes, and local queries.
2-Minute Response Time
vs email delays
99% Issue Resolution
during trip
Reduces Support Costs
fewer phone calls
💚 Cost Savings: ₹5-10K/month
Cancellation Reduction
₹30-100L
revenue saved
Upsell Revenue
₹5-15L
from add-ons
Repeat Bookings
₹10-25L
from retention
Cost Savings
₹5-10K
support automation
₹45-155L+
Additional revenue + cost savings per month
For travel companies with ₹50L monthly GMV